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Evidence Guide: BSBXCM301 - Engage in workplace communication

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBXCM301 - Engage in workplace communication

What evidence can you provide to prove your understanding of each of the following citeria?

Plan workplace communication

  1. Establish audience and purpose of workplace communication
  2. Identify information needs and communication requirements of intended recipients of workplace communication
  3. Establish methods of communication available to convey message or information based on work context
  4. Select appropriate method(s) of communication to convey messages or information
  5. Plan content of message or communication
Establish audience and purpose of workplace communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify information needs and communication requirements of intended recipients of workplace communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish methods of communication available to convey message or information based on work context

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select appropriate method(s) of communication to convey messages or information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan content of message or communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake routine communication

  1. Communicate message or information according to organisational requirements and in a manner that is respectful and clear in meaning
  2. Adjust communication methods to enable effective communication with those from diverse backgrounds as required
  3. Receive workplace information and instructions, and interpret and clarify as needed
  4. Respond to communications according to requirements of the message
  5. Identify and report any communication challenges to appropriate person
Communicate message or information according to organisational requirements and in a manner that is respectful and clear in meaning

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adjust communication methods to enable effective communication with those from diverse backgrounds as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Receive workplace information and instructions, and interpret and clarify as needed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to communications according to requirements of the message

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and report any communication challenges to appropriate person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in workplace communication

  1. Clearly contribute ideas and information to workplace discussions
  2. Support others to communicate in workplace discussions through courteous and professional behaviour
  3. Use active listening and questioning techniques to clarify issues in a group situation
  4. Seek feedback from others on effectiveness of communication
Clearly contribute ideas and information to workplace discussions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support others to communicate in workplace discussions through courteous and professional behaviour

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use active listening and questioning techniques to clarify issues in a group situation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek feedback from others on effectiveness of communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria, and foundation skills of this unit, including on at least one occasion, evidence of the ability to:

identify the most appropriate method of communication for the intended audience

prepare written material that is clear in meaning and format according to organisational requirements

demonstrate active listening and questioning techniques in a workplace discussion

communicate information and ideas verbally in a workplace discussion, considering the needs of those from diverse backgrounds

identify and report any communication challenges to superiors

seek feedback from others on effectiveness of communication

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements and performance criteria of this unit. This includes knowledge of:

legislative requirements relevant to workplace communication

organisational requirements relevant to workplace communication (including digital form):

ethical behaviour guidelines from state or federal governments

workplace policies

codes of conduct

organisational reputation and culture

techniques to resolve communication challenges

methods and techniques to participate in workplace discussions, including active listening, questioning and providing feedback

key principles of cross-cultural communication and communication with individuals with special needs or disabilities

communication methods suited to audience and workplace requirement:

verbal means: telephones, mobile devices, video conference

written means: email, SMS, social media

Internet of Things (IoT)

communication challenges relevant to performance evidence:

conflicts with clients or team members

potential risks or safety hazards

unethical or inappropriate communication

key relevant features of:

different communication styles

different communication methods

relevant cross cultural communication techniques.